Purchasing woodworking machinery is just the beginning of our partnership. What truly ensures long-term success is the reliable after-sales support that keeps production running smoothly. We focus on our customers’ needs by providing a complete and multi-level after-sales service system, including technical assistance, maintenance, and ongoing support to keep operations on track and efficient.
- OEM Customization
We offer professional OEM services, making it easy for you to bring your brand to life. Just provide your branding and product designs, and we’ll handle the rest, producing high-quality woodworking machinery that meets your technical requirements and brand specifications. Each wood processing equipment can be customized with your private label, helping you build a strong market presence quickly and efficiently. - One-Year Warranty for Worry-Free Quality
Every woodworking system we provide comes with a one-year warranty. If any faults occur during this period due to manufacturing or material issues, we’ll handle the repairs or provide replacement parts at no cost. This means you can focus on production, knowing that your equipment is covered and any problems will be resolved quickly, so your workflow stays smooth and efficient. - On-Site Installation and Training
When you choose our woodworking systems, we’re here to make sure they integrate smoothly with your existing production line. If needed, we’ll provide on-site installation services to ensure that everything is set up correctly and running without issues. Once the equipment is in place, our technical team will offer hands-on training for your staff, covering operation, daily maintenance, and troubleshooting of CNC 5-axis machining centers, turn-mill machines, slotting machines, and sanding solutions. This ensures your team can confidently operate the machinery and get the most out of every wood processing machine we provide. - 24/7 Online Support
We understand that downtime is not an option in woodworking production. That’s why we’ve set up a 24/7 online support service to keep things running. Whether you’re dealing with CNC 5-axis machining centers, turn-mill machines, slotting machines, or sanding solutions, our team is just a call, email, or message away. No matter where you are or what time it is, we’ll jump in right away. Our customer support and technical experts will work with you to pinpoint the issue and provide a solution quickly, minimizing disruptions and keeping your production on track. - Video Support Service
We know that sometimes, explaining an issue over the phone or through messages just isn’t enough to get things sorted out. So, to make things easier, we offer video support as a direct solution. When you need extra help, our after-sales team will jump on a video call with you to check your CNC 5-axis machining centers, turn-mill machines, slotting machines, sanding solutions, or any other woodworking systems. Our videos will guide you step by step to troubleshoot, explain what’s going on, and help you get things back on track. This approach doesn’t just save time, it also gives you a clearer understanding of the issue and how to fix it, so you can feel more confident handling similar situations in the future.
